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SCA Outlook... Total 2 Articles
2014.06.17 09:47:18
Date Jun 01, 2014 
Title It’s All About... QUALITY! 
Quality is a much more complicated term than it appears. Dictionary defi-nitions are usually inade-quate in helping us under-stand the concept. There are a variety of perspec-tives that can be taken in defining quality in which the most important may be the customer’s perspective. Therefore, the definition that we all may be most familiar with is “meeting or exceeding customer ex-pectations”.
There are generally two....
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