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SCA Newsletter June 2014
Jun 01, 2014
It’s All About... QUALITY!
Quality is a much more complicated term than it appears. Dictionary defi-nitions are usually inade-quate in helping us under-stand the concept. There are a variety of perspec-tives that can be taken in defining quality in which the most important may be the customer’s perspective. Therefore, the definition that we all may be most familiar with is “meeting or exceeding customer ex-pectations”. There are generally two....
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SCA Newsletter May 2014
Mar 01, 2014
Training for Success
Training employees can sometimes be an expensive, yet neces-sary exercise for an organization. Training is the “nuts and bolts” that allow both the company and the team member to grow and succeed. The owners and upper manage-ment of SCA recog-nizes this philosophy and have invested in not only a new train-ing room but it’s training program as well...
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